Mission

To enable our clients to reduce costs by improving service to their customers.

Values

Ed Vallorani, owner and CEO of Avanti Improvement Solutions, LLC is committed to enabling organizations to implement positive change through a strong reliance on the following values:

Integrity
A Passion for the Customer
Insisting on Quality
Taking Action
Delivering Results
 

Integrity

This is the most important attribute any person or organization can value. Being open and honest in all dealings with all customers, business associates and others influencing your business are key actions for delivering exceptional customer service. Honoring the commitments I make is very important to me. I am proud of, and I truly value, the integrity and credibility I have built over more than 30 years in the business world, and I would do nothing to jeopardize that reputation.

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A Passion for the Customer

To serve the customer is why we are all in business. I get excited about opportunities that allow me to analyze data to understand the needs, wants and expectations of internal as well as external customers. It allows me to put people and processes in place to ensure that expectations are met and exceeded. My commitment is to exceed your expectations by enabling you to exceed your customers’ expectations.

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Insisting on Quality

We must put quality in everything we do. It means “doing it right the first time” and applies to making a product, providing a service or working a process. It means ensuring that all processes used to make a product or provide a service are simple and as free from the possibility of error as possible. It means removing the non-value-added activities from each process so that resources can be used on activities that do add value.

This type of mindset has always been second nature to me. Throughout my life, I have looked for ways to accomplish things more easily, more quickly and more effectively. I approach everything I do in this way, which is why quality management felt so natural to me when I began working in this discipline more than 18 years ago.

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Taking Action

Developing plans and processes that address and correct real issues is very motivating to me, but my real excitement comes from taking the action to implement positive change. Once the planning and analysis are through, I can’t wait to dig in and get started.

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Delivering Results

The results are the most important element of any project. While analyzing, planning and implementing are fun, the biggest satisfaction comes from seeing people embrace positive change, and seeing improvement in the key measures. There is no substitute for success.

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